Terms of Service

1. Agreement to Terms

These Terms of Service (the “Terms”) constitute a legally binding agreement between you and Oika (“Oika”, “we”, “us”, or “our”) governing your access to and use of the Oika platform, websites, and related services (collectively, the “Services”). By creating an account, submitting an inquiry through a creator's public page, or otherwise accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Description of the Services

Oika provides software that administers the commercial aspects of collaborations between content creators (“Creators”) and brands or their representatives (“Brands”), including inquiry intake, automated negotiation within Creator-defined parameters, contract generation, payment collection, and delivery tracking.

Oika is a technology provider only. Oika is not a party to, broker of, or guarantor of any agreement concluded between a Creator and a Brand through the Services, and assumes no responsibility for the performance, quality, or legality of any such agreement.

3. Eligibility and Account Registration

You must be at least 18 years of age and capable of forming a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials, including sign-in links delivered to your email address, and for all activity occurring under your account. You agree to provide accurate, current, and complete information and to keep it updated.

4. Payments

Payment processing is provided by Stripe, Inc. and is subject to Stripe's own terms and conditions. Amounts paid by Brands are held and remitted to the relevant Creator's connected account following confirmation of delivery, in accordance with the payment schedule agreed for the applicable transaction. Subscription fees are billed in advance and are non-refundable except where required by applicable law.

5. Artificial Intelligence Features

Certain features of the Services, including negotiation correspondence and content scripting, are generated by artificial intelligence operating within parameters configured by the Creator. AI-generated output may contain errors or omissions. You are solely responsible for reviewing material generated on your behalf, and Oika disclaims all liability arising from reliance on AI-generated output. Creators may enable approval controls requiring their express confirmation before any AI-drafted communication is transmitted.

6. Fair Usage

Use of AI-powered features is subject to a fair-usage policy. Ordinary use of the Services is included within your subscription. Where an account exhibits sustained, exceptional volumes of AI usage, Oika may invite the account holder to purchase supplementary usage credits. The application of this policy does not suspend, degrade, or otherwise interrupt the operation of your account.

7. User Responsibilities

Creators are responsible for the accuracy of their published rates and profile information, the fulfilment of obligations they accept, and compliance with all applicable laws and platform rules, including advertising disclosure requirements. Brands are responsible for the accuracy of briefs submitted and for payment of amounts they agree.

8. Prohibited Conduct

You shall not use the Services to: (a) engage in or facilitate unlawful activity; (b) impersonate any person or entity; (c) interfere with, disrupt, or attempt to gain unauthorised access to the Services or related systems; (d) harvest or scrape data concerning other users; or (e) harass, abuse, or harm any person. Oika reserves the right to suspend or terminate accounts engaged in prohibited conduct.

9. Intellectual Property

As between you and Oika, you retain all rights in content you create. Usage rights in deliverables produced under a Creator-Brand agreement are governed exclusively by the terms of that agreement. Oika retains all rights in the Services, including all software, designs, and trademarks.

10. Termination

You may terminate your subscription at any time; termination takes effect at the end of the current billing period. Transactions in progress at the date of termination shall be completed in accordance with their agreed terms. Oika may suspend or terminate access for material breach of these Terms.

11. Disclaimers and Limitation of Liability

The Services are provided “as is” and “as available” without warranty of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by applicable law, Oika's aggregate liability arising out of or in connection with the Services shall not exceed the amounts paid by you to Oika in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Amendments

Oika may amend these Terms from time to time. The current version will be published on this page with its effective date. Continued use of the Services following publication constitutes acceptance of the amended Terms.

13. Contact

Enquiries concerning these Terms should be directed to info@oika.io.